We built EmberGoods on a simple promise: every order arrives discreetly, every question gets a straight answer.
Standard shipping takes 3–5 business days from the date your order ships. Orders placed before 2 PM ET on business days typically ship the same day.
We offer free standard shipping on all orders over $75. For orders under $75, a flat $6.95 shipping fee applies. Expedited options are available at checkout.
Every order ships with full tracking. You'll receive a tracking number by email as soon as your package leaves our facility.
All orders ship in a plain brown box or white poly mailer with no external branding, logos, or product descriptions. The only label is your name and address — nothing that reveals the contents.
We accept returns on unopened, unused items within 30 days of delivery. If something isn't right, we'll make it right.
For health and safety reasons, opened or used items are final sale — this is standard practice in the wellness industry. If a product arrives damaged or defective, we'll replace it no questions asked.
Email hello@embergoods.polsia.app with your order number and reason for return. We'll send a prepaid return label within 1 business day. Refunds are processed within 5 business days of receiving the return.
If your order arrives damaged or you received the wrong item, email us with a photo and your order number. We'll ship a replacement immediately — no need to return the original.
Your bank or credit card statement will show "EmberGoods" — never a product description, category name, or anything explicit. Completely private.
We will never send physical mail to your address. No catalogues, no promotional mailers, nothing in your physical mailbox that connects to your order.
We collect only what's needed to fulfill your order: name, shipping address, and email. We do not sell or share your personal information with third parties for marketing purposes.
You'll receive an order confirmation and shipping notification. If you subscribed for updates, you can unsubscribe at any time — every email includes a one-click opt-out.
Yes, completely. Your package ships in a plain brown box or white poly mailer with no branding, logos, or product descriptions on the outside. Your billing statement shows "EmberGoods" — nothing else. We will never send physical marketing mail to your address.
Standard shipping takes 3–5 business days after your order ships. Orders placed before 2 PM ET on business days typically ship the same day. You'll receive a tracking number by email as soon as your package leaves our facility.
Yes — free standard shipping on all orders over $75. For orders under $75, a flat $6.95 shipping fee applies. Expedited shipping is available at checkout for an additional fee.
We accept returns on unopened, unused items within 30 days of delivery. Because of the personal nature of wellness products, opened items are final sale — this is industry standard. If your item arrives damaged or defective, we'll replace it immediately, no questions asked. Email hello@embergoods.polsia.app with your order number to start a return.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe checkout. Apple Pay and Google Pay are also supported where available. All payment processing is encrypted and PCI-compliant.
We collect only what's needed to fulfill your order — name, shipping address, and email. We do not sell or share your information with third parties for marketing purposes. Your data is stored securely and used solely to process and deliver your order.
Your statement will show "EmberGoods" — nothing more. No product names, no category descriptions, nothing that identifies the nature of your purchase. This applies to all payment methods.
Yes. Every order includes full tracking. You'll receive a tracking number via email as soon as your package ships. The tracking emails come from a neutral sender — no wellness or adult branding in the subject line or sender name.
Still have a question? We're here.
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